General FAQs

What your customers see on the storefront.

Q1. I installed the app but nothing appears on my store. What did I miss?

Most of the time, one of these steps is missing:

• The app embed is not enabled in your theme.
• The Quick Order page is created but not published.
• Quote Logic is not active or not matching any products/customers.

Quick checks:

• In the app, check the dashboard for any “App not set up” notice and click through to enable the theme integration.
• In Quick Order, confirm at least one page is published and accessible via a URL.
• In Request for Quote → Quote Logic, make sure at least one rule is Active and its conditions match your test customer and product.

---

Q2. Is my theme compatible with this app?

Best compatibility:

• Online Store 2.0 themes.
• Standard product/collection templates that haven’t been heavily changed.

If you use a highly customized or third-party paid theme:

• Quick Order pages usually work without code changes.
• Quote buttons on product/collection pages may need manual installation via the Quote Settings → Installations area or support assistance.

When in doubt:

• Test with your current theme.
• If buttons don’t appear, contact support and mention your theme name and a sample product URL.

---

Q3. How does the app work with multiple languages?

The app supports multi-language stores through:

• Shopify’s native translations and/or
• Third-party translation apps.

General notes:

• Most static text (labels, messages, button text) can be edited in the app settings or via translation apps.
• Some dynamic text (e.g., customer data, product titles) comes directly from Shopify.

If translations don’t appear:

• Check your translation app’s configuration and make sure app blocks/sections are included.
• Review text labels inside the app (Quick Order settings, Quote settings) and ensure they are translated or localized.

---

Q4. Will Quick Order slow down my store?

Quick Order is optimized for B2B use, but performance depends on:

• How many products you display on a single page.
• How many apps/scripts are loaded on your theme.
• Your theme’s complexity.

Recommended:

• Limit items per page (for example, 20–50 rows per page).
• Use filters and search instead of loading thousands of items at once.
• Create multiple Quick Order pages for very large catalogs instead of a single massive page.

If a Quick Order page feels slow:

• Reduce the product scope (fewer collections or a more specific segment).
• Lower the number of rows per page.
• Check for conflicts with heavy scripts from other apps.