| 1 | Single Discount Rule | - Merchants are allowed to apply only one discount code at a time.
- Multiple discounts cannot be combined for a single purchase
- Only the highest-value discount will be applied if multiple codes are attempted at checkout.
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| 2 | Discount Application | - Discounts apply to the original price as listed on the Shopify App Store and the app’s official pricing page (*do not apply for feature-based pricing plans)
- Discounts do not apply to any promotional or special pricing outside of the official pricing.
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| 3 | One-Time Use Codes | - Discount codes are valid for one-time use only.
- Once redeemed, the discount code will be automatically invalid for any subsequent transactions.
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| 4 | Unsubscription & Uninstallation Policy | - If a merchant unsubscribes or uninstalls the app, any unused discount code will become invalid immediately.
- If the merchant reinstalls or resubscribes, they will need to request a new discount (subject to availability and eligibility)
- Merchants who reinstall or resubscribe will be eligible for new discounts only if a promotion is available at the time.
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| 5 | Expiration & Validity | - All discount codes have an expiration date clearly stated upon issuance, after which they cannot be used.
- Expired discount codes will not be reissued or extended.
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| 6 | Fair Use Policy | - Discount codes must be used in accordance with the intended promotion.
- Any fraudulent use, resale, or abuse of discount codes may result in the revocation of discounts and account suspension.
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| 7 | Customer support | - If a merchant faces issues using the discount code, they should contact customer support within the valid timeframe for assistance.
- Replacement of discount codes after expiry or misuse will be at the discretion of the merchant’s support team and based on eligibility.
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