Lock Target Troubleshooting
Use these checks when a lock rule does not hide the content you targeted in Step 1. For the setup flow, see Lock Content (Targets).
Common Issues & Troubleshooting
Section titled “Common Issues & Troubleshooting”Before anything else, run the Lock not working checklist: the app code must be installed on your live theme (Settings → Installation), and targets other than Entire store need a paid plan or an active trial.
Prices are still visible after setting up Hide price
Section titled “Prices are still visible after setting up Hide price”- Confirm the rule Status is Enabled in the Lock list.
- Verify the product is included in the rule scope in Step 1.
- Clear browser cache and test in a fresh Incognito window.
Products or collections are still appearing for blocked visitors
Section titled “Products or collections are still appearing for blocked visitors”- Verify the target is Products or Collections (not Price and add to cart).
- For Products, confirm Fully Hide Product is selected: Only lock product page keeps products visible in listings.
- For Collections, confirm Hide collection cards and Hide product cards are ticked in Visibility settings.
- Confirm the specific items are selected in the rule scope.
- Verify that the access rule in Step 2 is correctly configured.
A locked page is still accessible
Section titled “A locked page is still accessible”- Confirm the exact page or URL is selected in Step 1.
- Confirm the page is not ticked in Step 3 - Exclude Pages.
- Check if a Shopify Admin URL redirect is bypassing the locked handle.
- Test in an Incognito window to rule out an existing logged-in session.