Add, generate and import passcodes

Passcodes are added in Step 2 (Access & Message) of a lock, with the condition Passcode - Must enter the correct passcode.

What your customers see on the storefront.

Add a passcode

1. Type a passcode in the field Enter a passcode (multiple allowed) and click Add passcode.
2. Repeat to add more. Every passcode in the list unlocks the content.

Generate a random passcode

Leave the field empty and click Add passcode. The app creates a random 8-character passcode for you.

The Passcode condition. The preview on the right shows what visitors see.

The list shows the first 10 passcodes, then +N more. Clear removes all passcodes in this condition after a confirmation; this cannot be undone.

Settings

Setting	Options	Default
Passcode case-sensitive	Yes / No	Yes
Extra setting	Enter passcode once to access all …, Enter passcode once to access each …, Enter passcode each time to access each …	once for all

The each time option is not available when the lock target is Price and add to cart or Variants.

Import passcodes from CSV

1. Click Import. The Import passcodes by CSV window opens.
2. Download the sample CSV template if you need the format: one passcode per line.
3. Choose your .csv file and click Upload and preview.
4. Check the Passcode upload summary, then click Import passcode.

Rule	Behavior
File type	.csv only
File size	Up to 2 MB (larger files show File too large)
Passcode length	Passcodes longer than 255 characters are skipped as invalid
Duplicates	Skipped, and counted under Duplicates skipped
Existing passcodes	Kept. Imported passcodes are added to the list.

Note

There is no expiry date or usage limit per passcode. To stop a passcode from working, remove it from the list and save the lock.

Let customers request a passcode

Visitors can ask you for a passcode from the lock message. Requests appear in Access Management > Passcode Requests, where you pick a passcode and click Send email. See Access Management (Passcode Request).