Hide Shipping Method

This feature lets you hide one or all shipping methods at checkout: based on customer type, tags, or products in the cart.

Applies to standard Shopify Checkout only. Availability may vary depending on your plan or store setup.

Tip

Quick Tip

• Start with one simple rule: e.g. hide Express Shipping for customers tagged ‘wholesale’

| • Always test in an incognito window before activating a rule on your live store | | • Check the Rule Summary panel on the right to confirm IF → THEN before saving |

On This Page

1. Eligibility requirements
2. What this feature does
3. Availability & limitations
4. Step 1 - Create a new rule
5. Step 2 - Set conditions and actions
6. Common issues & how to fix them
7. Still need help?

Eligibility requirements

• Your store uses standard Shopify Checkout
• BSS B2B Lock is installed and active
• At least one shipping method is configured in Shopify Admin

⚠️ Draft Orders and manually created orders in Shopify Admin are NOT affected by rules.

What this feature does

• Hide all shipping methods for all buyers or specific customer groups
• Hide specific methods based on conditions
• Combine multiple conditions using AND / ANY logic
• Apply rules based on customer tags, login status, or product tags

Availability & limitations

Store type	Supported	Notes
B2B-only / Hybrid B2B+B2C	Yes	Standard Shopify Checkout only
Draft Orders / Manual orders	No	Rules do not apply to draft orders
Headless / Custom checkout	Limited	Contact support to confirm compatibility

• Methods not detected automatically must be added manually using ‘Add manual method’
• If a rule hides all methods → buyers see an empty checkout page → always test before activating
• Overlapping rule conditions may cause conflicts: review Rule Summary carefully

Step 1 - Create a new rule

1. Go to the BSS B2B Lock > Checkout Lock
2. Click Add rule in the top-right corner.
3. Select Hide shipping methods.
4. Click Select to confirm.

Select 'Hide shipping methods' in the Select rule type dialog

📝 The rule opens with the default name ‘New Shipping customization’. Rename it to something recognizable: up to 150 characters.

Step 2 - Set conditions and actions

Name your rule and turn it on

1. Enter a name in the Rule name field.
2. Keep the toggle Off while configuring.
3. Switch On only after verifying the Rule Summary.

Rule editor: conditions, actions and Rule Summary

Add a condition

Choose the condition type that matches your checkout restriction goal:

Condition Category	Condition Type	What it checks	Example
General	Always	Always applies rule	Hide express shipping for everyone
Customer	Customer tag	Matches buyer customer tag(s)	Hide Standard shipping for wholesale
	Customer logged in	Checks if buyer is signed into account	Hide COD/Local Delivery when guest
	Customer email	Matches buyer’s specific email address	Restrict shipping for specific partners
	Customer phone	Matches buyer’s contact phone number	Regional restriction based on phone
Cart & Order	Cart total amount	Order total value (incl. tax/discounts)	Free freight over $1,000
	Cart subtotal amount	Order subtotal value	Hide courier when subtotal < $100
	Cart line item count	Number of unique product line items	Enforce pallet shipping if > 10 items
	Specific products	Checks if designated items are in cart	Bulky product shipping restriction
	Product tag	Checks tags of items currently in cart	Hide same-day shipping for fragile

1. Click + Add condition.
2. Select a category (Popular / Customer / Cart / Product) and pick your condition type.
3. Set the Operator (e.g. Equals, Contains, Greater than or equal to) and enter the Value.
4. Click Done.
5. For complex logic: click + Add condition again to combine multiple rules using ALL (AND) or ANY (OR) logic.

Caution

Case Sensitivity: Customer tags and product tags are case-sensitive (Wholesale vs wholesale). Ensure exact spelling matching your Shopify Admin data.

Set the action

• Hide All shipping methods: Removes all shipping options at checkout (triggers Shopify checkout delivery error banner).
• Hide Specific methods: Removes only designated shipping rates.

If you choose Hide specific methods:

1. Select methods from the Detected shipping methods list (auto-synced from Shopify Shipping Settings).
2. If a method does not appear automatically → click + Add manual method.
3. Enter the exact rate title (case-sensitive display name) and click Add.

Live Preview Sidebar Mockup

While configuring your rule, check the Live Preview block in the right sidebar:

• Displays a realistic Shopify Checkout mockup showing how shipping errors or available rates appear to customers.
• Automatically updates when you toggle between hiding specific methods or hiding all shipping methods.
• Allows you to verify rule logic before publishing to your live storefront.

Expired Trial & Plan Gate Handling

Note

Paid Plan Requirement: Hide Shipping Methods requires an active subscription or trial.

• When your trial period ends without a paid plan, shipping rules automatically switch to Read-Only mode (the Save button is disabled).
• The status badge displays Only available on Paid plans with a direct Subscribe Now link to upgrade your plan.

Save & verify

1. Review the Rule Summary on the right sidebar: verify IF (conditions) and THEN (actions).
2. Switch the rule toggle to On.
3. Click Save.
4. Open an incognito browser window, add products matching your conditions to the cart, and proceed to the Checkout Shipping step to confirm.

Common issues & how to fix them

Rule is active but shipping method still appears

• Verify customer tags, cart subtotal, or product tags match the rule conditions exactly.
• Ensure the rule toggle is set to On and the app subscription is active.
• Note that draft orders and backend manual orders bypass Shopify checkout functions.

“Only available on Paid plans” badge appears / Cannot save rule

• Your free trial has expired. Upgrade to any paid plan to reactivate rule editing.

All methods are hidden for all buyers

• Check for an unintended rule set to Always → Hide all shipping methods.
• Narrow the condition scope to specific customer tags or order thresholds.

Still need help?

• You can email: [email protected]

• Include: your store URL, the rule you configured, and expected vs actual result

• Our team can configure the rule directly for you if needed