This page lists what Hide Payment Methods supports and the Shopify limits that apply, then the most common problems and how to fix them. To create a rule, see Hide Payment Methods.
| Scope |
Detail |
Status |
| Plans |
Paid plan or trial; after the trial, existing rules become read-only |
⚠️ Paid |
| Shopify limit |
At most 25 active payment customizations per store |
⚠️ “Limit reached” when exceeded |
| Storefront scopes |
Product page and cart scopes need the B2B Login By BSS app embed |
⚠️ Turn on the embed |
| Application Scopes |
Checkout, Cart Page / Drawer, Product Page |
✅ Supported |
| Credit cards, US/Canada stores |
Cannot be hidden at checkout, Shopify platform restriction |
❌ Not supported |
| Express checkout methods |
Shop Pay, Apple Pay, Google Pay, Amazon Pay, Meta Pay, PayPal Express |
✅ Supported |
| Standard checkout methods |
Loaded from your Shopify checkout config (e.g. COD, Bank Deposit) |
✅ Supported (Checkout scope only) |
| Manual methods |
Add any method not auto-detected by entering its exact display name |
✅ Supported |
| Headless / custom checkouts |
Standard Shopify checkout and Liquid theme storefronts only |
❌ Not supported |
| ⚠️ Important: Credit card options cannot be hidden for stores based in the US or Canada. This is a Shopify platform limitation and cannot be overridden by the app. |
| What You See |
Why It Happens |
What to Do |
| Payment method is still visible after saving. |
The On/Off toggle is set to Off, or the buyer doesn’t match the condition. |
Check the toggle is On; test with a buyer account that matches your condition exactly. |
| Express buttons still show on product or cart pages. |
The B2B Login By BSS app embed is off. |
Turn on the app embed in the Theme Editor and save. |
| “Limit reached” when saving. |
The store already has 25 active payment customizations, the Shopify maximum. |
Turn off or delete a rule you no longer need, then save again. |
| Credit card cannot be hidden. |
US/Canada Shopify restriction, platform enforced. |
This cannot be overridden. Remove credit card from the rule and hide other methods instead. |
| A method doesn’t appear in the detected list. |
It may not be auto-detected by the app. |
Use + Add manual method and enter the exact name as shown in your Shopify checkout. |
| All buyers see ‘no payment methods’. |
No condition was set, or ‘Hide all methods’ is selected without a condition. |
Edit the rule, add a specific condition to target only the intended buyer group. |
| Manual method not being hidden. |
The name entered doesn’t match exactly. |
Check the exact display name in your Shopify checkout, including capitalization. |
| Rule summary shows unexpected logic. |
Conditions or actions were misconfigured. |
Review the IF/THEN panel. Edit the rule and correct the conditions or action before re-saving. |
