Age Verification Limitations and Troubleshooting
Use this page to check what Age Verification supports today and to fix common problems after setup. For the setup steps, see Age Verification.
Availability & Limitations
Section titled “Availability & Limitations”| Feature | Status | Notes |
|---|---|---|
| Age Verification popup | ✅ Live | Works on entire store, products, or collections |
| Minimum Required Age | ✅ Live | Set any numeric age: e.g. 18, 21 |
| Appearance customization | ✅ Live | Colors, background, button styles |
| Model Content (text) | ✅ Live | Heading, description with {{age}}, button labels |
| Redirect URL on Exit | ✅ Live | Redirect declined visitors to any URL |
| Upload background image | Coming Soon | Image upload for popup background not yet available |
| Require Date of Birth | Coming Soon | DOB input field, not available yet |
| Custom CSS | ✅ Available | For advanced users who want to override default styles |
| Coming Soon: Require Date of Birth is not yet available. The toggle appears in the app but cannot be activated. Wait for the Coming Soon release. |
|---|
Common Issues & Fixes
Section titled “Common Issues & Fixes”| What You See | Why It Happens | What to Do |
|---|---|---|
| Popup is not appearing on the storefront. | The lock is disabled, or the wrong content was selected. | Open the lock, confirm Status is set to Enable, and verify the correct pages are covered. |
| The age number is wrong in the description. | {{age}} placeholder is working correctly: the wrong age was entered. |
Re-open the lock → Customize message → General Configuration, and update the Minimum Required Age. |
| Exit button is not redirecting correctly. | The Redirect URL (On Exit) field is empty or has an incorrect URL. | Open the lock → Preview card → Customize message → Behavior section → update the Redirect URL. |
| Popup reappears even after confirming. | The cart was cleared or visitor used a different browser/device. | This is expected behavior: confirmation is saved with the visitor’s cart. |
| ‘Require Date of Birth’ toggle does nothing. | This feature is not yet available. | Wait for the Coming Soon release. The toggle will become functional when ready. |
| Colors or text are not updating in the Preview. | Changes may not have been saved. | Click Save and refresh. Check that the Preview is visible before saving. |
| Popup appears on pages I did not intend. | Lock Target was set to ‘Entire store’ instead of specific pages. | Edit the lock, change the Lock Target to the correct content type. |
Still Need Help?
Section titled “Still Need Help?”Click Chat support in the app or email [email protected]. Our team can configure the lock for you.
• Click Chat support in the Need help? panel visible in the lock editor.
• Or email [email protected] with the details below.
When contacting support, include:
• Your shop URL (e.g. yourstore.myshopify.com)
• The name of the lock with the issue
• What you expected vs. what actually happened
• A screenshot or screen recording if possible