RFQ – FAQ

What your customers see on the storefront.

Q1. The Request a Quote button is not showing on my products.

Check:

At least one Quote Logic rule is Active.
The rule’s customer and product conditions actually match your test case.
The quote button is enabled on product pages and/or collection pages in the rule’s settings.
Installation is complete for your theme (some themes require manual placement of the button).

If it only fails on some templates:

The product is likely using a different template that doesn’t contain the button’s block/snippet.
Add the block/snippet to that template as well, or ask support for help.

Q2. Prices disappeared after creating a quote rule.

Most likely:

Your quote rule is set to Hide price in the “Set Up Prices & Buttons” section.

Check:

Edit the quote rule and confirm whether Hide price is enabled.
If you want prices visible, switch to “Do not hide price” and save.
Make sure a higher-priority rule isn’t overriding a more general one.

Q3. Customers are not receiving quote emails.

Check:

Quote notification settings under Quote Settings → Notifications.
The sender email is correctly configured and uses a real address from your domain.
The emails are not going to spam or blocked by the customer’s email filter.

If emails never arrive:

Temporarily set the customer email to your own and resend to see if you receive it.
Verify that the quote was actually sent (no errors during send).

Q4. Admin notification emails are not arriving.

Check:

Admin notifications are enabled in Quote Settings.
BCC addresses are correctly added (and saved) in the admin email settings.
Email filters or spam rules are not blocking them.

If still not working:

Add a simple external address (e.g. personal Gmail) as a test BCC to see if the issue is domain-specific.

Q5. I cannot edit a quote anymore.

Once a quote is converted to a draft order:

Its status becomes Converted.
The quote data is locked and cannot be edited.

If you need to make changes:

Edit the resulting draft order directly in Shopify.
Or create a new quote if the deal has changed significantly.

5.4 Common Issues & Fixes

This section lists common symptoms with quick checks and fixes.

Issue 1: “App installed but nothing appears.”

Possible causes:

App embed not enabled in the theme.
No published Quick Order page.
No active Quote Logic rules.

Quick fix:

Enable the app embed in Theme Editor.
Create and publish at least one Quick Order page.
Create an active quote rule with simple conditions (e.g. all customers, all products) to test.

Issue 2: Quick Order or Quote button appears twice.

Possible causes:

Theme already includes a custom integration, and app block/snippet is added a second time.
Multiple app blocks for the same function on one template.

Quick fix:

Check your theme’s product template for duplicate app blocks or snippets.
Remove one instance and keep only the correct/most recent integration.

Issue 3: Quick Order URL shows 404 or “page not found”.

Possible causes:

Quick Order page was never published.
URL handle was changed or deleted.
Navigation link points to an old or incorrect URL.

Quick fix:

In the app, confirm the page is published.
Copy the current URL from the app and update your navigation link.
Clear any caches if you use a performance app or CDN cache.

Issue 4: CSV upload shows “something went wrong” or partial import.

Possible causes:

CSV format or encoding is incorrect.
Required columns missing or misnamed.
SKUs not found or outside the page’s product scope.

Quick fix:

Use the sample CSV template from the app.
Save the file as plain CSV (UTF-8).
Ensure SKUs exist and belong to products that appear on that Quick Order page.
Fix reported rows and re-upload.

Issue 5: Access denied / blank Quick Order page for some customers.

Possible causes:

Access control set to logged-in or specific tags, and the customer doesn’t meet the condition.
B2B Store vs Default Store setup is mismatched.

Quick fix:

Check the Quick Order page’s access settings (login/tags/segments).
Confirm the test customer is logged in and has the required tags.
For Shopify B2B, ensure the user is logging in as a Company contact with the correct Location.

Issue 6: Quote does not appear in Quote Submission list.

Possible causes:

Customer did not complete/submit the quote form.
The quote form is blocked by a theme/script error.
JavaScript conflicts with other apps.

Quick fix:

Test the quote form yourself with a simple product and check if it creates a record.
Check browser console for JavaScript errors on product pages.
Temporarily disable conflicting scripts or test with an unmodified theme to confirm.

Issue 7: Prices on Quick Order or RFQ don’t match what I expect.

Possible causes:

Multiple pricing apps overlapping (e.g., discount app + B2B pricing app + native discounts).
Wrong customer tag or catalog assignment.
Old cached data or unsaved changes.

Quick fix:

Simplify: temporarily disable other pricing apps and test again.
Confirm pricing rules in your primary pricing source (BSS B2B Solution or Shopify B2B).
Test with a clean customer profile that only has the intended tags or catalog.

If you still experience issues after trying these steps, gather:

Storefront URL
Example product URL
Example customer email/tag
Screenshots of the issue

…and then contact support so they can check your specific configuration.