Email Sender

Changing email sender helps notification email go to the MAIN INBOX!

By default, the BSS B2B Solution app sends notification emails using the address [email protected].
While this works out of the box, some messages may be marked as spam due to sender domain mismatches.

To ensure your emails are delivered successfully and appear professional, we strongly recommend customizing your sender email.

1. Default Settings

• All automatic notifications (to merchants or their customers) are sent from:
  ✉️ [email protected]
• Since this address is not connected to your store’s domain, messages may occasionally land in the Spam or Promotions folder.

2. Sender Email settings

Note

This is to prevent email notifications from going to the SPAM box

Customizing your Sender Email helps prevent spam issues and ensures your emails look like they’re coming directly from your brand (e.g., [email protected]).

Follow these steps to update your sender information:

Step 1: Open Advanced Settings

In the app menu, click Settings.

Step 2: Go to “Sender Email Customization”

Open Sender email customization.
You’ll see a card that allows you to update your sender email details.

Click Change Sender Email to begin.

Step 3: Enter Email Address and Sender Name

Fill in the fields for:

• Email address (e.g., [email protected])
• Sender name (e.g., Your Store Name)
• Once submitted, a confirmation email will be sent immediately to the address you entered.

Tip

Using a common mailbox provider? You are done in one step. If your address is on a widely used public provider, Gmail, Outlook / Hotmail, Yahoo, iCloud, AOL, GMX and around a hundred others, the app recognises the domain and marks it verified immediately. You can skip Steps 4 to 6 entirely: there is no confirmation link to click and no DNS record to add.

The DNS setup below applies only to a custom domain you own (e.g. [email protected]).

Step 4: Confirm Your Email

Check your inbox and click Confirm Email to verify ownership of your sender address.
After confirmation, return to the app to proceed with DNS setup.

Caution

The confirmation link is valid for 24 hours. After that it stops working and you need to send a new one. If you need to resend, there is a 60-second cooldown between requests: the button stays disabled with a countdown until the next attempt is allowed.

Note that the confirmation email itself is always sent from BSS’s own address, not from the address you are trying to verify.

Step 5: Configure DNS Records

To fully authenticate your email domain:

1. Go to your Domain Provider (e.g., Cloudflare, GoDaddy, Namecheap, DigitalOcean, Google Domains, etc.)
2. Add the DKIM and SPF records displayed in your app dashboard.
   • Use the 1-click Copy icon next to each field to copy the exact Host Name and Value directly into your DNS zone manager, avoiding formatting errors or domain verification failures.

Step 6: Verify Your DNS Settings

Once DNS records are updated:

1. Return to the app and click Verify.
2. If everything is set up correctly, the status will change to ✅ Verified.

Your customized sender email is now active: ensuring professional and reliable email delivery.

Note

Until a custom domain is verified, emails keep going out from the default address [email protected]. So if your customers are still receiving mail from that address, it means the domain has not been verified yet: the DNS records were not detected, the confirmation link was never clicked, or it expired after 24 hours. Nothing is lost; your notifications continue to send, just from the BSS default sender.

Note

If you need further assistance, please feel free to reach us at [email protected] or Live Chat.