My discount code usage count is wrong or not updating

Short answer: the count is updated when Shopify notifies the app that an order was created. That usually takes seconds, but it can lag, so the count may briefly be behind.

What your customers see on the storefront.

Why counts can look wrong

Situation	What you see	Why
Order just placed	Count not updated yet	The order notification from Shopify has not arrived
Shopify delivery failed	Count stays behind	Shopify retries for up to 48 hours
Per-customer limit, guest checkout	Guest orders not counted per customer	The limit needs a logged-in customer
No usage limit set	No counting	Nothing to count

Check usage

Open B2B Discounts > Discount Codes > Usage history. It lists each use with the order and customer.

Strict limits

If a code must never go over its limit, set the total limit slightly lower than your true maximum. Two customers can use the code at almost the same moment before the count updates.